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What Our Legal Terms Mean for Your Account

Using ebd89 means you agree to these terms — including how we handle your account data, your bKash, Nagad or Rocket wallet activity, and what happens if your region's local law limits access.

Jurisdiction-dependent accessAccount data policybKash, Nagad, Rocket wallet termsBangladesh-region eligibilityContact rights included
ebd89 What Our Legal Terms Mean for Your Account
POLICY CONTACT PATHS

Reach Us About Legal or Account Queries

If you have a question about how our legal terms apply to your account — including wallet transaction disputes, data requests or eligibility questions — our support team handles these through the channels below. We aim to respond to formal legal and data requests within a reasonable time. For general account issues, live chat is the faster path.

Live Chat Available directly from your account dashboard. Use this for account-specific questions about wallet terms, bKash or Nagad transaction records, and eligibility queries.
Email Support Send formal requests about data retention, policy clarifications or account closure to our support email. Include your registered account details to speed up the response.
Account Help Centre Access the help section from your logged-in account page. Covers Rocket, Nagad and bKash dispute steps, identity verification queries and terms update notifications.
DATA AND ACCOUNT SECURITY

How We Handle Your Data and Account

Security and data handling are not afterthoughts at ebd89 — they are built into how accounts work from the moment you register. Here is what we do and what you can request.

Data Retention Policy

Account data, including bKash and Nagad wallet records, is retained for as long as your account is active and for a defined period after closure, in line with our policy.

Cookie and Session Handling

We use session cookies to keep your account secure during login. You can manage cookie preferences from your browser. Blocking all cookies may affect account login on mobile.

Account Access and Passwords

All account logins use OTP verification tied to your registered mobile number. If you suspect unauthorised access, use the account recovery path or contact live chat immediately.

Right to Request Data Changes

You can request a copy of your account data or ask us to correct inaccurate details. Submit these requests via email support with your account ID and we will action them directly.

Common Legal and Policy Questions

These are the questions we hear most often about how our legal terms work in practice — covering access, wallet activity, data rights and what to do if something looks wrong on your account.

Access depends on your local law and the regions we support at the time you register. We do not confirm eligibility on your behalf — check your local regulations before opening an account.

Wallet transactions via bKash, Nagad or Rocket are logged against your account for fraud prevention and compliance purposes. We do not share this data outside those requirements.

Send a data request to our support email with your registered account ID. We will respond within a reasonable period and provide the records held against your account identity.

Contact live chat or email support with your Rocket transaction reference and account ID. Our team will review the deposit log and respond with a resolution or clarification.

Terms are updated when necessary. The current version is always published on this page with a date. Continuing to use your account after an update means you have accepted the revised terms.

Request account closure through live chat or email support. Your data is retained for a defined period after closure in line with our retention policy, then removed from active records.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.